Pnp ASAP TERRIBLE

The worst service ever!! How are they pnp asap, but I'm still waiting for my order since 11am ...it's now 8pm??? I would never recommend anyone use this app, it's terrible... you call the customer care, they tell you they will be thre in an hour, 2hrs later u call back, oh operating hrs are until 5. But my order isn't here?? Customer service and the ASAP service is disgusting.