PNP ASAP - still waiting on my refund

On Monday the 15/11/2021 I placed an order on PNP ASAP app and when I checked out the transaction timed out but the money was still deducted from my bank account . I did not get an order number and hence never received my items. I called the contact centre immediately and the agent advised I wait a few mins and then check again if the order number pops up. Well a day later and still no order number so I called again and spoke to a different agent and was advised that the money would be automatically reversed, that didn't happen, The third time I called I spoke to Roxanne who was rather rude and impatient. Told me to email all my particulars which I did and I haven't heard back from her ever. Today is the 25th and I have still not received my money or any feedback from PNP ASAP. I have since deleted the app from my phone as I will not be ordering online from PNP ever again until they put a process in place where refunds etc and other issues can be actioned immediately. As the saying goes once bitten.... I would advise other's who are tempted to use the app to please do so at their own discretion and to first read the reviews on Hello Peter. There are many others that have suffered the same fate as I have. I am R500 out of pocket and with nothing to show for it.