PnP ASAP- STAY AWAY!!!!

I placed an order on 25th of August via the Pick n Pay ASAP/Bottles app, delivery was estimated to be between 17:00 -18:00.

At 16:00 this was readjusted and displayed 18:00- 19:00. I attempted to contact support via the In-app chat however this was fruitless as the response time was 2 hours. Chat support is nonexistent so I called in to cancel my order as I would not be at the location with the new delivery estimate.

The agent said that my order has been cancelled and I requested a gift card refund as per the numerous complaints on here, a refund back to bank card takes forever. The agent advised that this would be done inclusive of my R100 promo as it was due to their error.

It is nearly 3 weeks later, several phone calls to customer care, countless pointless conversations of repeating my issue, nearly R300 wasted on airtime. Reference numbers for tasks that never been completed, emails that are never responded to, and I'm finally at my wits end.

ASAP should be renamed 'when we get to it'

There is no sense of urgency to resolve my outstanding gift card, customer care is useless, they all pass the buck on to the previous agent that assisted. Management is always unavailable and never return your calls.

Should I really have to wait this long for an issue that was resolved on the 25th with my first phone call as per your support agent.

I will never recommend anyone use this garbage app, rather use checkers sixty60, they are more reliable