PnP ASAP should be PnP EishAP

On 22 March 2024, I received terrible service from Pick n Pay ASAP. The order took hours to be delivered. Half of the order wasn't delivered. When I queried it, the store had apparently only packed half of the order. So the driver had to come back. The order was still incomplete. I was then told the item was out of stock, but it was clear that they just did not want to waste their time to drive back a third time. At one point I was asked for a photo of the damaged item. I can't take a photo of something that was never delivered was my reply. I have been waiting since 30 March for my wallet to be credited to me, and I have requested more than once. Support staff are in-store are unhelpful, and online support staff are not much better. Please change your app name to PnP EishAP, because that is all your in-store representative could say. I want my refund for the wallet amount in the app so I can delete your app and just never bother again. I'll stick to your competitor, who even though the store closest to us is under going a revamp, delivers by far better service.