PNP ASAP shocking customer service

I am appalled by the lack of respect shown towards customers Twice i was charged for goods on pnp asap that I never received I wrote email after email trying to get a refund for these goods which were never sent To date my order of 17 december 2 x g**** punnets never sent...no refund My order of 31 dec 6 x bic khoki packs never sent Now it is 9 jan and countless emails later Never received even an apology they just ignore my emails Terrible Will not order from pnp again The competitors actually care if the goods are delivered