PnP ASAP service sucks

Wish I can give a zero star. Used the PnP ASAP app..and not all my items were delivered. Then it said out of stock I have the money in my wallet. When I choose to get it paid back into my bank account did I not receive my refund back yet. It has been over 3 weeks. The checkers 60 service is way better. Still waiting for my money!!!!!! Ticket nr ***