PnP ASAP Sales Refund

Made an order on PnP ASAP on the 3rd of Aug (***) and 5th of Aug (***) and both orders were refunded as I didn't want to pick substitutes. I called the customer care centre a about 5 days later to check on the refund and they told me it could take up to 10 days so I waited.

Called again on the 19th of Aug and spoke to a Thandiswa Tyra Mngxali who sent me screenshots that the refunds were processed to my account and asked that I reply with a Bank Statement to show that I haven't received the funds. I did just that and I haven't heard anything from her.

This morning I call the customer care centre again and I'm told they don't do refunds to Tyme Bank accounts therefore I should send in alternative banking details to *** and I did just that and all I'm getting is an automated response.