RV
Robin V

1 reviews | Active since Jan 2020

03 Nov 2025, 07:45

PnP ASAP - Pathetic Inventory Management

On the ASAP App they keep showing items that aren't available, and this is before the day has even begun. Even worse is that AFTER I get the out-of-stock statuses, I can STILL find the items shown as available in the app, and I even managed to add 20 each of them. To make matters even worse, there is no option to cancel once SHOPPING has started, no option to cancel an order where less than 50% of the requested items have been shopped, no compensation for the inconvenience caused AND THEY STILL DON'T EVEN UPDATE THE AVAILABLE INVENTORY after all of that. Nothing they can say or claim about this will explain how a customer can be told items are out of stock in one order, then literally still see them in stock afterwards + be able to order them. It borders on **** behavior

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Replies (3)
RV
Robin V's update03 Nov 2025, 07:45
Reviewer Update
Why is SC "leave some spaces here, then" AM censored on this platform. When that is exactly what this is
RV
Robin V's update04 Nov 2025, 08:25
Reviewer Update
This is all they rep**** so far by the way >>>

Hello Robin , Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.

Kindly note that we have received your query and will attend to it soonest.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
RV
Robin V's update04 Nov 2025, 08:33
Reviewer Update
I just managed to place ANOTHER ORDER on and ENTIRELY DIFFERENT DAY, and the EXACT SAME items were shown to be IN STOCK, right up until they got shopped. Then BOTH ITEMS were OUT OF STOCK, AGAIN!