PNP ASAP Pathetic customer service

Shocking service and customer experience using their ASAP add. Ordered on Thursday 25 Nov around 10.10pm, delayed delivery messages that is still continuing until today, 6 Dec 2021. Called on numerous occasions to cancel and to get refund, also emailed. After being told more than a week ago than it’s been escalated and refund will take 5-7 business day, the order is still reflecting, every day and hour with a delayed time and date. One week later I called in, the person that was dulled to escalate did nothing. So given I’m one of many customers that didn’t get their delivery, PNP after meeting than a week has accumulated our money in their account with interest and I’m still not been refunded. The cell phones calls, more than 4?over a period of a week, all at my expense. 😔😔