MJ
Michelle J
1 reviews | Active since Mar 2022
03 Mar 2022, 11:46
PnP ASAP pack orders sort
PnP ASAP bad service delivery day light *******
Order on 2 occasions already and the some of the items were not in my bag. Upon query immediately with the driver and the call centre, they assure me that someone from the shop will call me back. Even after numerous emails to date they did not come back to me. I've sent an email on the 02/02/2022 and was told they busy investigating, how long does it take to investigate. PnP is ROBBING us. We are paying for items not received.
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Pick n Pay's replyOfficial
03 Mar 2022, 14:06Hello Michelle, Thank you for your reaching out to Pick n Pay Customer Care team.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 31/01/2022. We have re-escalated to the ASAP escalation team and requested urgent feedback on your behalf. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 31/01/2022. We have re-escalated to the ASAP escalation team and requested urgent feedback on your behalf. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team
Best regards,
Pick n Pay's reply03 Mar 2022, 14:06
Official
Hello Michelle, Thank you for your reaching out to Pick n Pay Customer Care team.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 31/01/2022. We have re-escalated to the ASAP escalation team and requested urgent feedback on your behalf. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 31/01/2022. We have re-escalated to the ASAP escalation team and requested urgent feedback on your behalf. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team
Best regards,