Pnp asap - order cancelled without notification or explanation

Good day

I would like to express my disappointment regarding the service.

I ordered grocery on the pnp app, paid and was given an estimated time for my delivery. After a long wait I go back on the app to track my order, I'm notified it has been cancelled without any notification as to why.

I'm sick at home, with no food and no money because I used my last money to buy the food to secure myself since I am unable to travel to the shops hence I ordered online.

I went on the link provided for refund and its saying I will be refunded in in 3-10 days. What am I supposed to do with myself until then with no money or an alternative plan. I'm really not happy with the service really and this is causing me all sorts of emotions and frustration.

Can my grocery be delivered as promised or my money paid by tomorrow. I have limited access to email my contact number is ***.