Pnp Asap not delivering my item for more 24hrs

I made an order yesterday at 10 am and I still haven’t received my order till now and they say they can’t refund me my money back they can only credit the app that is very useless and never want to use again. I have been calling the customer service department and Hyper Northriding and they are telling me that there is nothing they can do as they are still waiting for drivers to deliver my package. I made this order (food items including bread and vegetables) yesterday and they packed it yesterday, till low I’m still waiting for my order