PnP Asap - not customer-focussed

PnP Asap is the worst of all the chain stores who provides and online service. A chatbot which reports itself as unavailable 24/7. A helpline which goes straight to voicemail or just keeps you in queue forever until the call dies. No response to emails. No proper updates on orders which are delayed. Poor application. Poor service delivery. Their competitors Checkers, Spar, Woolworths at least have an active helpline where someone picks up the phone. At this moment my order is 2 hours late with absolutely no response to my queries via chatbot, helpline or email. This is not the first time and I'm glad to see a lot of reviewers complaining about the same thing. Most probably time to just stop using their service.