PnP ASAP NONESENSE

I ordered groceries using ASAP app on Saturday the 26 August 2023, it was 12 items which some of them I needed to cook for my visitors, I only received four items of the twelve, with such an inconvenience, I called customer care which was horrible and could not yield any solution, I had used my last money and paid for delivery and tipped the driver, I was made to wait 2 hours for refund and when I ordered I required to pay another delivery fee and I had no money again, I'm now forced to reduce my items in order to cater for delivery fee, as a single mother, I believed this will bring positive help as I can re purpose my shopping time to other important things, I'm very upset and disappointed in your service, my child went to school without proper lunch box thanx to you. The most inconvenience part is that I can’t go to the store and collect items and let them debit my balance on the app, I need to order again on the app, which I tried after 14:00 Sunday and it was no longer available for delivery. My advice is if you are using your last money don’t use this app, it cannot tell you when they are out of stock, they take your money and credit you on their app to rebuy when stock is available. should you require your money back it will take you 10 working days to get your money back which is total nonsense.