PnP ASAP needs to get their act together

Guys... I'm not happy. The driver got lost. How? The response said it was the wrong address.

And now... My order has been returned to the store. And my money will be in my bank account in 3 - 7 business days. How? R1,479.75 is not change. We need the food. And we won't be able to buy food for 9 calendar days? This does not make sense, and certainly does not work for me.

I called your Customer Service. And all the lady could do for me was apologize. And tell me there is nothing she can do. My kids can not eat apologies before school. Neither can they eat apologies during school breaks. And we certainly cannot cook apologies for supper for the next 9 days.... We will be dead by then. I followed the driver on the app, and he went in a totally different direction. Do they not make use of GPS?