Pnp ASAP? More like PNP NOT ANYTIME SOON

I ordered on PNP ASAP at 11. At 12:47 I called the contact center to enquire about my delivery which should have been here at 12:30 latest. Sindiswa took my number and said she’ll check with PNP MOA and get back to me. At around 13:20 I called again and spoke to a (very condensending and rude) Natasha and I managed to get the number for the store. I called them and the ASAP guys cut the call in my ear when I was asking him what needs to happen next. I called back immediately and he said he called the head office an hour ago as my order has been packed a long time ago (don’t I know it) and they were awaiting the head office to send a driver. He said he’ll follow up with them and then call me back. He must be related to Sindiswa because like her, he didn’t call me back. At 14:53 I decided to call back the last time and I spoke to Michelle (who’s amazing by the way and should teach Natasha and the rest one or two things about customer service) who helped me cancel the order and process my refund. To say I’m disappointed is an understatment. Pnp asap service is an absolute let down. An order made at 11 still not complete at 14:53???? I think you need to change that name to Pnp SLLLLOOOW. You guys are the worse and I’d never recommend anyone download your app. I thought your store’s disappointments were just a store thing but it seems it might just be a company-wide issue. Absolutely appalling.