FM
Florence M
1 reviews | Active since Feb 2025
15 May 2025, 18:56
PnP ASAP IS HELL
I hate this PICK AND PAY ASAP NONSENSE!!! I ordered on the 15 May 2025 at 17:58, the app said my order will be delivered on 18:30-19:00. All of a sudden after I pay the app says my order will be delivered tomorrow on the 16th of May 2025 10:00 to 10:30 meanwhile I will be Out of town from the 16th until 20th. This is unacceptable!! I called the store at Umphakathi mall and they say there’s nothing they can do!!
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Pick n Pay's replyOfficial
16 May 2025, 11:38 Hello Florence, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply16 May 2025, 11:38
Official
Hello Florence, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,