Pnp ASAP is an inconvenience

I am really not happy with Pnp ASAP. I placed an order yesterday at 5pm and waited the whole day for an order without even receiving any call from the store. I slept at 12 am waiting for the order that kept on saying preparing foryour order. I contacted the customer line and no one picked up. I just do not know how to feel and today at 6am I wake and they tell me my order was delivered yesterday at 21:00. I want to know where it was delivered and by who and I want my refund and I am never ordering using Pnp ASAP ever it is an inconvenience. Order ***6. If there was an option for zero star I would have given them a zero star