PNP ASAP IS A ****

I am writing to urgently follow up on a missing credit of R423 that was previously available on my Pick n Pay ASAP app.

After changing phones and reinstalling the app, I noticed that the new version was significantly upgraded and my credit was no longer visible. Despite numerous calls and being repeatedly assured that the issue would be resolved within 48 working hours, it has now been over three months with no resolution.

I kindly request that this matter be escalated and resolved as soon as possible. Please confirm the status of my credit and advise on the next steps.