PnP ASAP incompatent

Hi everyone i would just like to share about how frustrated i am with the PnP ASAP APP firstly i am a regular PnP customer i enjoy shopping at the stores it has everything i ( my lovely wife) needs and wants so we shop at mainly PnP milnerton (centre point) routinely but this week i have had a very frustrating time with their incompatent app (ASAP) so here we go on sunday evening at about 18:30 pm i ordered supper on the app i went through the list and ordered a few items for supper for my family along with some snacks for my kids for my kids for school for the week everything went well until i tapped on check out the due amount went off from my account recieved the notification from my bank that the money has been deducted from my account all good and well then it went to the next page and which read we are busy pulling your order then while the screen was saying (we are busy pulling your order i noticed at the bottom of the screen that it read (delivery between 9-10am tomorrow i went crazy on the app trying to find a cancel option to no avail i i then tried changing the store seeing that the store that the app just randomly selected based on my gps location milnerton was closed no option for that either i tried calling customer care when the robot guy first says "we are experiencing high call volumes please be patient walks you through all the options just so that another robot can tell me their operating hours is between 8am and 5pm so they start out lying and decieving you on the customer care robot man we are experiening high call volumes when your office is closed secondly they first take your money then tell you eish sorry we are closef we will deliver tomorrow when myself and wifey is at work and kids are at school seriously??? no option to cancel or change or select store i phoned them on monday morning at 8am to cancel the order because i was forced to go and spend more money so that my family could eat and my kids are sorted for school did not get hold of them eventually wifey called got hold of them my wife told my they canceled it not even 15 mins later the delivery guy calls me for my adress i mean seriously ??? anyway today my wife calls me at work telling she just recieved a notification on the app saying the order has been succesfully canceled and i still have not recieved my refund but they were quick to take the money from my account are you serious right now?? so this is my frustration the fact that i have to wait for my refund because their APP is incompatent now my family has to labour but they were fast to TAKE the money but not as fast to give it back which tells me with the fact that they only sent the confirmation of cancelation today after i contacted them on monday tells me that i am going to have to wait another week for my refund if im lucky seeing that it takes 3-7 working days for a refund to be procesed i am so ****ed off honestly i mean if i order on Mr'D or Uber eats i can choose which resturant and if i am not happy or the order takes too long i can cancel immediatlly and 2minutes later my money is back in my account because they dont take your money until your order has been delivered and recieved by you but PnP ASAP no we will first take your money then tell you aaw well we ard closed we will come deliver your supper for breakfast at your house while you are at work how does that work and by the way if they decide to use any of the above mentioned examples on how to improve their app i will sue them for taking my proposels because they dont have it on their app because like i said i had a frustrating week because of them