PNP ASAP horrible service

I placed an order on the 15th of May 2026 which was marked as Delivered but was returned to the store as the driver had other commitments than delivering my order and was very rude on the call. Apart from the inconvenience of not receiving my goods I have received the worst support from the Customer Support centre. I initially spoke to an agent who's name I don't recall and she promised to call me back once she had interacted with her Manager - days later she did not respond. On the 3rd of June I spoke to Zinhle who also advised she had escalated my issue to Technical and was going to call me before she knocks to provide feedback. A week later on the 10th no call from Zinhle, I called in and spoke to Nombulelo who placed me on hold for over 10 minutes then proceeded to hang up whilst I was on hold. Almost a month later, no calls returned, Order not cancelled, no refund on-site. I have wasted a lot of airtime trying to get this sorted, I've spent hours on the Chat trying to get this sorted. Its been a tedious process from inception - having to deal with a rude driver to being assisted by non-empathic agents