SK
Sara K
1 reviews | Active since May 2010
03 Jun 2022, 11:20
PNP Asap gets it wrong again.
I ordered a PnP UHT Full Cream Milk 1L 6s (sixpack) which I was charged R78.99 for. I received a single 1 litre milk. I complained to Pick and Pay but as usual they do not respond to emails.
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
07 Jun 2022, 10:27Hi Sara,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number & order date to be able to address this complaint with the Asap Management Team.
Kindly forward us the required information to enable us to proceed with this escalation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number & order date to be able to address this complaint with the Asap Management Team.
Kindly forward us the required information to enable us to proceed with this escalation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply07 Jun 2022, 10:27
Official
Hi Sara,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number & order date to be able to address this complaint with the Asap Management Team.
Kindly forward us the required information to enable us to proceed with this escalation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We require your Asap order number & order date to be able to address this complaint with the Asap Management Team.
Kindly forward us the required information to enable us to proceed with this escalation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
SK
Sara K's updateReviewer Update
07 Jun 2022, 10:36Here are the order details
Order #*** (30 May 2022)
I do not wish to email your call centre as they do not respond to emails
Order #*** (30 May 2022)
I do not wish to email your call centre as they do not respond to emails
SK
Sara K's update07 Jun 2022, 10:36
Reviewer Update
Here are the order details
Order #*** (30 May 2022)
I do not wish to email your call centre as they do not respond to emails
Order #*** (30 May 2022)
I do not wish to email your call centre as they do not respond to emails
Pick n Pay's replyOfficial
07 Jun 2022, 12:43Hi Sara,
We are busy addressing this with the Asap Team.
Kind regards,
The Pick n Pay Team
We are busy addressing this with the Asap Team.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply07 Jun 2022, 12:43
Official
Hi Sara,
We are busy addressing this with the Asap Team.
Kind regards,
The Pick n Pay Team
We are busy addressing this with the Asap Team.
Kind regards,
The Pick n Pay Team
Best regards,
SK
Sara K's updateReviewer Update
16 Jun 2022, 16:43I am still awaiting my refund over a week later. That's why I will never shop PNP Asap again
SK
Sara K's update16 Jun 2022, 16:43
Reviewer Update
I am still awaiting my refund over a week later. That's why I will never shop PNP Asap again