PnP asap delivery service Witbank

I am very dissatisfied with their delivery service. Today I ordered in their PnP asap App, and it shows that my order has been delivered,but I did not receive my order at all. I did send email after email to their customer support to try and sort out this issue, but to no avail . I am very dissatisfied with this service today. No idy can afford to lose money just like that