Pnp ASAP Delivery not delivered in the specified time frame.

Terrible.

The third time I have had a problem with ASAP. Requested delivery at 4:30pm on the 8th July 2023. I called after 7 wondering what was going on with my delivery. Since it initially said delivery time was 18:30-19:30. Plenty time to receive my order. I was told my package was still at the store and the first agent I spoke to requested a driver and stated there were hardly drivers there. I then contacted after 8 again and the second agent said my package was still at the store. A driver was apparently being assigned. I then informed the agent if my delivery was not sent through that evening I would like a refund. I then waited and still no driver. I was told that my package would be delivered that evening. Yet nothing and the ASAP app then switched to the package stating it would be delivered the next day (which I informed the second Agent of, Tanya and she informed me that it would be delivered that evening, not the next day). I then called the next day and told the third agent that I would like a refund. We went back and forth and I informed her that as the consumer I have the right to a refund and the right to a free package. You have not delivered my packages on the day that it was required. You have then chosen to deliver it the next day and I have asked the second agent that if my package was not delivered on the specified time and day that I requested that I would like a refund. None of this has happened. Your third agent and the manager she reportedly spoke to stated that I could not get my package and refund. That I should give back the package in order to receive my refund. This is a violation of a consumers rights. They have chosen to stick to protocol when their consumer has been inconvenienced. No apology from the third agent and refusing to refund my money back on the call. I have chosen to send back the package and once again protocol dictated that I should wait for you guys to do your jobs, have confirmation that your products are sent back to your store before you can refund my money. Your staff has no training in dealing with angry consumers other than to end the call when a consumer has sworn. No interest in resolving the matter by going above and beyond for your consumers by providing the intended goods and services with a refund as it is my right. Then she chose to end the call because I, as an upset customer have sworn. I have been inconvenienced once again and nothing has been done about it. Pnp chooses to protect themselves and fight for their consumers rights. They do not deserve to remain open if their obligation is towards themselves and not their consumers.

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