PG
Phillip G
1 reviews | Active since Sept 2014
30 Dec 2023, 17:27
PnP ASAP CRUSHED OUR SWEET CONES
We ordered PnP ASAP on Saturday 23rd December 2023, and we just packed the items we bought and left for our holiday. We returned on the 27th December, and wanted to give the kids ice cream, only to find all the sweet cones we'd bought broken, like they were squashed. We sent a message on PnP website on the 27th, and it said someone will be in touch with us, but no one has made contact with us as yet. We're not buying more sweet cones until this issue is sorted and we either get a refund or a new delivery of these sweet cones. Can someone urgently attend to this please. Many thanks
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Replies (2)PG
Phillip G's updateReviewer Update
31 Dec 2023, 19:28Hi. We received a message from PnP saying "Hi, your PnP call *** has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!.
- This sounds like our case is closed and was resolved, yet we have not received neither a call nor has anyone made any sort of contact apart from your message here. Someone seems to have closed the account. No one has made contact.
- This sounds like our case is closed and was resolved, yet we have not received neither a call nor has anyone made any sort of contact apart from your message here. Someone seems to have closed the account. No one has made contact.
PG
Phillip G's update31 Dec 2023, 19:28
Reviewer Update
Hi. We received a message from PnP saying "Hi, your PnP call *** has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!.
- This sounds like our case is closed and was resolved, yet we have not received neither a call nor has anyone made any sort of contact apart from your message here. Someone seems to have closed the account. No one has made contact.
- This sounds like our case is closed and was resolved, yet we have not received neither a call nor has anyone made any sort of contact apart from your message here. Someone seems to have closed the account. No one has made contact.
PG
Phillip G's updateReviewer Update
05 Jan 2024, 10:28Pnp refunded us. Thank you.
PG
Phillip G's update05 Jan 2024, 10:28
Reviewer Update
Pnp refunded us. Thank you.