PNP ASAP Credit

On the 3rd March, I placed an order on PNP ASAP to the value of R863 but cancelled the order immediately after the payment was deducted from my account as I needed to add more items to my cart. I requested the money be transferred to my bank account, I received confirmation that this will take up 5-10 working days to be processed, however today is the 13 March and I have not received the credit to my account, which I find ridiculous as the money is quick to be deducted but takes such a long time to be credited back. I called in yesterday to find out if the money has been processed as yet and if it can be tracked, but was told by the lovely Customer Service agent that it will most probably be processed on the 17th March and I should call back then to check?? I mean.... I am in shock!