PNP Asap cannot deliver

I created an order on the PnP Asap ***) at 14:14, and was promised a delivery by 15:30. By 15:20 my order had still yet been picked. When I phoned to query this, for two of the items had to be picked by 15:30. I was promised that everything would be delivered the same day. Needless to say, when I got the final confirmation of the orders that were picked, not everything was there - and this was AFTER I phoned 3 times and was promised by a lady called Chantelle that everything would be delivered. If they can't handle or deal with the order, the order needs to be declined. I could have done something when I placed the order at 14:14!!!! Not happy at all! And now I am still waiting for my full original refund, as I cancelled everything because I was **** to.