PNP ASAP

Specifically ASAP online shopping customer care department. A colleague and I both had our orders mixed up on the same day, the wrong orders were delivered and upon enquiring about it, they said it will not be delivered the same day and long story short, they could not deliver.... we cancelled both our orders as it were items we needed that evening and had to pay again at Checkers for the products, which we received. We asked for a refund on the products, they said it would take 10 days.... we are on day 13 already, NO paymet and each time you try to find out what's happening, they say they will look into it and come back to you, no-one ever came back with any kind of feedback.... currently, i'm on the phone on hold with one of the consultants, it's about 10 mins now that i'm listening to music.... same story when my colleague tries to get some feedback... WORST ONLINE shopping experience!!!