PNP ASAP APP: Save your time and money and purchase from some place else.

PNP, IF YOU ARE AWARE THAT YOUR APP IS CHARGING PEOPLE FOR ORDERS THAT DO NOT GET PROCESSED, WHY ARE YOU ALLOWING PEOPLE TO USE THE APP BEFORE THE ISSUE HAS BEEN RESOLVED??

Twice this month have they debited money from me, (First time, they double charged!!), and when phoned about it, all they can say is, "Sorry... So sorry for the inconvenience...". It took two weeks to see my money again.. and my smart shopper rewards? GONE. Never to be seen again. They do not care that their error in double charging that I missed debit orders and had to pay a penalty because of that.. It happened again today.. and again, "So sorry for the inconvenience.. there is a glitch that we are aware of.." So you happily took my money and my points knowing full well that I wouldn't get my order? I am not prepared to wait another two weeks before I see my money again. This is really such disappointing service.

They clearly do not care about their customers.