PnP ASAP app is the worst.

PicknPay ASAP app is absolutely horrible. Don't try them - rather use Checkers60, Woolies Dash or Mr D. I made an order, then the app froze halfway through payment - my bank showed the payment was made and my account was debited. However, PnP ASAP said the order hadn't gone through so I was stuck for while not knowing what to do, unable to make a new order or find the order I already made. I tried calling customer care and no one answered for a very long time. I just gave up. Eventually, the app recognised my payment and sent the order through - for delivery THE NEXT DAY (which I didn't want - I needed my order that day). There is no option on the customer's side to cancel an order once its placed - even if its for the next day. So I waited. When the time came THE NEXT DAY for it to be delivered, the delivery man phoned me saying he couldn't find my address - even though I had used the PnP ASAP app's location pin system to show exactly where it needed to go. I sent the driver a pin over Whatsapp, to which he rep**** with a screenshot of his Maps app and the comment "That's too far" (he was 3km away - a 5 min drive). And then the order was canceled. I was refunded to my PnP ASAP app's wallet and had to request a payout to my account - which will take a week. So now, because of this stupid app, I am without money in my account for a week and nothing to show for it. Its rude. So many things wrong! 1. App froze mid-payment. 2. Locked out of ordering 3. No customer care. 4. Cannot cancel order. 5. Changed time and date of order suddenly. 6. Bad delivery location system (driver could not locate my pin set in app) 7. Driver canceled delivery because 3kms is too far??????!! NO! This is awful.