MB
Mohammed B
1 reviews | Active since Oct 2025
08 Oct 2025, 09:00
PNP ASAP
Absolutely poor service from their customer support team. It took over 2 weeks for me to get a response where I have been the one following up on the matter. No one contacted us to apologise for what had happened with the order and the experience we had with the driver. There is no longer care put into services like this. Till today I still have not been contacted.
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Replies (2)MB
Mohammed B's updateReviewer Update
08 Oct 2025, 10:21High volumes can’t be used as an excuse. That alone should be telling you guys that there are several problems with the service. I’ve tried all forms of contact but I’ve had the calls dropped and emails disregarded. Go and open the case i’ve referenced and you will see for yourself and you tell me if an apology cuts it. Order number: #***
MB
Mohammed B's update08 Oct 2025, 10:21
Reviewer Update
High volumes can’t be used as an excuse. That alone should be telling you guys that there are several problems with the service. I’ve tried all forms of contact but I’ve had the calls dropped and emails disregarded. Go and open the case i’ve referenced and you will see for yourself and you tell me if an apology cuts it. Order number: #***
MB
Mohammed B's updateReviewer Update
09 Oct 2025, 09:03The SLA for my refund has now ended. I have received a confirmation email last week (02/10) stating that it will be received within 3-5 working days. I was not given a reference number either. We have Payshap in the country so I will allow till the end of today for an immediate payment to be done otherwise I will be taking this further. There are more than enough reviews to back up the poor service levels from Pick n Pay. # ***
MB
Mohammed B's update09 Oct 2025, 09:03
Reviewer Update
The SLA for my refund has now ended. I have received a confirmation email last week (02/10) stating that it will be received within 3-5 working days. I was not given a reference number either. We have Payshap in the country so I will allow till the end of today for an immediate payment to be done otherwise I will be taking this further. There are more than enough reviews to back up the poor service levels from Pick n Pay. # ***