Pnp ASAP

Hi I would like to put a complain about pick.n pay.,i ordered at about 17:42pm and they informed me that I will receive my order 19:00pm and I waited until 20:10 pm without them saying anything or there is a delay I decided to call customer care only to find out what is going on, only to find out that my order won't be delivered today I must wait till the morning I'm really not happy at all