PNP ASAP

Dear Pick n Pay Customer Care,

I am writing to lodge a formal complaint regarding my online order ***, which was not delivered.

On the evening of 28 September 2026, the assigned driver, Fezile, called me at approximately 22:45. He informed me that he would only be able to deliver the food the following day. This was unacceptable as the order was scheduled for delivery that same day. Additionally, the driver’s tone and manner were extremely rude and unprofessional.

My concerns are:

The order was not delivered at all. I was inconvenienced by being told to wait until the following day for delivery. I was subjected to rudeness from the driver. I was informed that my refund would take 3–4 days, even though the error was entirely on Pick n Pay’s side.

I request the following:

Immediate action regarding the driver’s conduct (Fezile – PNP Garankuwa). A faster resolution of my refund, as it is unfair that I should wait days for money to reflect for a service I never received. Assurance that such incidents will not recur in future.

I trust this matter will be handled urgently.