PNP ASAP

Good day, If you ever try to make your life easier by ordering online from PNP ASAP, do not attempt to do this. I placed an online order on the 25th of November, The driver that was assigned to deliver my order, pitched up around 10:AM , he was the most rude person I ever met, I work inside a complex which is quite a distance to walk from the security gate to my office, the driver was waiting for me at the security expecting a woman to carry 6 heavy bags with 2 six pack box milk included. I tried explaining that I cannot walk to him how will I manage, eventually when I had someone escort me to the gate the driver had just left. I emailed PNP four times, left 3 voice messages and tried calling 3 different occasions holding for 30minutes however keep getting put through to a different department. Later the same day I had two deliveries take place just before 5:pm, when I got home it was the incorrect order. I called later the evening again, eventually got through to a consultant which his name was Gustav who promised he will have this escalated. Saturday the 27th November I get a call from a consultant asking whether I received the correct order which she was made aware of my full experience, all she wanted to know is when she can collect the incorrect order, I asked her to call back in 1 hour in order for me to give her the incorrect order details. Which again this did not happen. On Monday the 29th of November I am sitting with an incorrect order at work which took time for me to get it to my work offices and I am not surprised once again I have been calling, left voice messages and emails and up to thus far no contact received from PNP ASAP. Still sitting with an incorrect order with no one reaching out to me. Not sure what to do from here. DISGUSTING FIRST EXPERIENCE