1 reviews | Active since Nov 2020
PNP ASAP - 4 hours delivery time - Slower that a snail on a hot roof!
As first time user of the Pick n Pay ASAP app I placed an order for a few items to be delivered from the Pick n Pay - Mountain Mill Mall - Worcester to my home in Worcester West. I placed my order at 12:28 and the app informed me that delivery should take about 55 minutes. Being happy with my order and the estimated delivery time, I made payment and it was immediately deducted from my debit account, as expected. I received several email confirming the order and that it was on the way. By 15:35 I had not received my order and all the app kept showing me was that "We're wrapping up your order" with a new delivery time slot. I phoned the customer care line ***) and spoke to Lamaude Moipone Motloung and she said that the order would arrive shortly. The order finally arrived at 16:40!!! That's an hour after I got assured by the service agent that my order is on it's way (I stay 7 minutes away from the Mall) and 4 hours & 10 minutes after placing the order. PATHETIC!!!
Does Pick n Pay even know what ASAP means!!
The other big retail store in the same Mall [Checkers (60Sixty), using Takealot.com as couriers] does the same delivery in 45 minutes on a Sunday, even if it's the end of the month and their store is super busy.
As I said - Pathetic Service - specially as a first time user of PNP - ASAP! Would not recommend it to anyone!
All I received from the ASAP escalation desk was an email from them to inform me that "Service Request has been completed" without anyone contacting me at all. It would seem that PnP does not want to address their pathetically slow delivery times for orders placed on their ASAP app. As previously stated - PATHETIC SERVICE and now the want to hide behind private responses on Hellopeter.
All I received from the ASAP escalation desk was an email from them to inform me that "Service Request has been completed" without anyone contacting me at all. It would seem that PnP does not want to address their pathetically slow delivery times for orders placed on their ASAP app. As previously stated - PATHETIC SERVICE and now the want to hide behind private responses on Hellopeter.