Pnp are *******
The promotion for getting a full refund when the proteas win. It's a **** to make customers buy from Pick n Pay. They are ****s and *******. I have sent numerous emails requesting my voucher codes so I can get this refund but no responses from Pick n Pay.
Helpful (0)
Replies (7)0
Replies (7)
Pick n Pay's replyOfficial
10 Nov 2023, 10:50Hello Charlene, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply10 Nov 2023, 10:50
Official
Hello Charlene, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's replyOfficial
10 Nov 2023, 10:53Hello Charlene, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply10 Nov 2023, 10:53
Official
Hello Charlene, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Kindly note that we have escalated your query off to our ASAP department. They will be in touch with you.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
's updateReviewer Update
10 Nov 2023, 11:45I have gotten these automated responses emails and nothing happens. It's for us customers to read and think it's going to be sorted out only for us to forget another the query. And pnp to benifit from our loss
's update10 Nov 2023, 11:45
Reviewer Update
I have gotten these automated responses emails and nothing happens. It's for us customers to read and think it's going to be sorted out only for us to forget another the query. And pnp to benifit from our loss
Pick n Pay's replyOfficial
10 Nov 2023, 14:00Hello Charlene,
Please accept our apologies for this inconvenience.
Please be advised that when you do make a single purchase of R500 and more after 48hours you will receive the unique code.
I have noted that you sent an email with 4 purchases adding up to more that R500, it does not work like that unfortunately.
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Please accept our apologies for this inconvenience.
Please be advised that when you do make a single purchase of R500 and more after 48hours you will receive the unique code.
I have noted that you sent an email with 4 purchases adding up to more that R500, it does not work like that unfortunately.
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply10 Nov 2023, 14:00
Official
Hello Charlene,
Please accept our apologies for this inconvenience.
Please be advised that when you do make a single purchase of R500 and more after 48hours you will receive the unique code.
I have noted that you sent an email with 4 purchases adding up to more that R500, it does not work like that unfortunately.
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Please accept our apologies for this inconvenience.
Please be advised that when you do make a single purchase of R500 and more after 48hours you will receive the unique code.
I have noted that you sent an email with 4 purchases adding up to more that R500, it does not work like that unfortunately.
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
's updateReviewer Update
10 Nov 2023, 14:58Shame your email add doesn't say that. Wow what a thing. Please go back and review your own emails. Or I can post it here on hello peter. You make me laugh.
Get a FULL refund on your Pick n Pay asap! orders when South Africa WINS the Cricket World Cup!
How it works:
🏏 Spend R500 or more on the app between 30 October and midday 17 November 2023
🏏 Link your Smart Shopper card at checkout
🏏 Receive your unique code via email in 48hrs
🏏 WhatsApp your code to *** to qualify each order
🏏 Claim your FULL refund via WhatsApp when SA wins the Men's Cricket World Cup!
Let's get behind the boys, shop now, and get FREE DELIVERY all-month with code FRESHAPP.
Get a FULL refund on your Pick n Pay asap! orders when South Africa WINS the Cricket World Cup!
How it works:
🏏 Spend R500 or more on the app between 30 October and midday 17 November 2023
🏏 Link your Smart Shopper card at checkout
🏏 Receive your unique code via email in 48hrs
🏏 WhatsApp your code to *** to qualify each order
🏏 Claim your FULL refund via WhatsApp when SA wins the Men's Cricket World Cup!
Let's get behind the boys, shop now, and get FREE DELIVERY all-month with code FRESHAPP.
's update10 Nov 2023, 14:58
Reviewer Update
Shame your email add doesn't say that. Wow what a thing. Please go back and review your own emails. Or I can post it here on hello peter. You make me laugh.
Get a FULL refund on your Pick n Pay asap! orders when South Africa WINS the Cricket World Cup!
How it works:
🏏 Spend R500 or more on the app between 30 October and midday 17 November 2023
🏏 Link your Smart Shopper card at checkout
🏏 Receive your unique code via email in 48hrs
🏏 WhatsApp your code to *** to qualify each order
🏏 Claim your FULL refund via WhatsApp when SA wins the Men's Cricket World Cup!
Let's get behind the boys, shop now, and get FREE DELIVERY all-month with code FRESHAPP.
Get a FULL refund on your Pick n Pay asap! orders when South Africa WINS the Cricket World Cup!
How it works:
🏏 Spend R500 or more on the app between 30 October and midday 17 November 2023
🏏 Link your Smart Shopper card at checkout
🏏 Receive your unique code via email in 48hrs
🏏 WhatsApp your code to *** to qualify each order
🏏 Claim your FULL refund via WhatsApp when SA wins the Men's Cricket World Cup!
Let's get behind the boys, shop now, and get FREE DELIVERY all-month with code FRESHAPP.
's updateReviewer Update
13 Nov 2023, 19:31Still no response from Pick n Pay. They do this and leave you hanging until you forget the query. This retailer is the worst. Absolutely pathetic customer service. Even my emails are being totally ignored. This is how they deal with queries
's update13 Nov 2023, 19:31
Reviewer Update
Still no response from Pick n Pay. They do this and leave you hanging until you forget the query. This retailer is the worst. Absolutely pathetic customer service. Even my emails are being totally ignored. This is how they deal with queries
Pick n Pay's replyOfficial
25 Nov 2023, 14:47Hello Charlene,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick and Pay Team
Best regards,
Pick n Pay's reply25 Nov 2023, 14:47
Official
Hello Charlene,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick and Pay Team
Best regards,