PNP Apps do not work properly and its an inconvenience

There is something seriously wrong with Pick n Pays online applications (be it the website or the new PNP ASAP app). Last month I ordered groceries from the website the first payment I got feedback that the payment did not go through I then paid again. Only to find that the money over R4000 was withheld from my credit card. Absa advised that I need a letter from PNP in order for them to release the funds back to me, after many calls and complaining I eventually got the letter and the bank released the funds to me. Now on the 25th July I attempted to place groceries on the new PNP ASAP app, after confirming the payment with my banking app and went back to the PNP app it said "order failed" BUT the funds have been taken from my credit card and lkying as uncleared. An anount of over R4700. I needed groceries and had to go instore to buy groceries. I have logged mutiple tickets with PNP Customer Care since last week so they can send me the letter once again for my bank and have still not received it and I have NO MONEY!!!!!! Need this resolved urgently. You must test your apps they are unreliable and useless. The old PNP app worked perfectly fine. Reference for escalation: ***