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DR
Danie R

1 reviews | Active since Oct 2012

26 Oct 2017, 08:21

PnP App not working on cellphone network

For some time now the PnP app does work when connected via the cellphone network. (connected to WiFi, it works fine) - the message "Connecting in 5...4..3..2...1" is all that is displays. The PnP call centre staff stated that they are aware of the "technical issue" but can give no indication when this will be resolved. They suggested I reinstall the app - again for the umpteen time (this does not fix the problem).

Logging the call vie email also gets no response from PnP.

Why develop, deploy and promote something you are unable to maintain properly?

0
Replies (6)
Pick n Pay
Pick n Pay's reply26 Oct 2017, 10:26
Official

Good day Danie,

Thank you for taking the time to write to us.

Please accept our sincere apologies for the inconveniences to you.

Danie , the mobile app has recently been updated with more features to benefit our customers.

Please go to play store and upgrade your mobile app before trying to log in again or delete the current app and re-down it.

Should the problem persist please send an email to *** with a screen shot of the error message to enable us to address your complaint with our technical team.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

DR
Danie R's update26 Oct 2017, 12:13
Reviewer Update
Thnak you for your reply - it is eactly what the Call Centre agent told me to do. I deleted the, downloaded it again and the problem still persists. According to the agent there are problems with the new versions which PnP is busy addressing.....
DR
Danie R's update26 Oct 2017, 12:49
Reviewer Update
Following the feedback above, once again a removed (uninstalled) the app, downloaded it again and reinstalled (ver. 2.0.5). The problem remains the same - when on a WiFi network, it works fine, when on the mobile/cellphone network, it does not connect. I have forwarded the screenshot as requested to the email address mentioned above - previously did the same and received no reply.
DR
Danie R's update27 Oct 2017, 10:30
Reviewer Update
On Thursday, 26 October 2017, received email reply from PnP Smart Shopper Team (Tania Arulappen) confirming receipt of compliant/issue. She stated "I have now escalated this further through to our support team who will investigate, You will be provided with a response once one is provided." I am eagerly awaiting further feedback and possible resolution to the problem.
DR
Danie R's update31 Oct 2017, 12:55
Reviewer Update
No further update from PnP and problem still persisting.
DR
Danie R's update07 Nov 2017, 09:04
Reviewer Update
No further feedback from PnP albeit problem seems to be resolved.