bO
beatrice O
1 reviews | Active since Aug 2019
17 Aug 2019, 18:30
PNP app not working
The PNP app does not allow me to switch points or use my points to buy airtime or data .. Although if you google how to it tells you exactly what to do
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
19 Aug 2019, 16:06Good day Beatrice,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Due to unforeseen technical difficulties on the mobile app the following services have been deactivated for our customers safety. We are have not been given a time frame for this issue to be resolved.
1. Buy prepaid airtime
2. Buy prepaid data
3. Buy prepaid electricity.
Points can now be switched at the till point to avoid delays with network setbacks and offline issues. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Due to unforeseen technical difficulties on the mobile app the following services have been deactivated for our customers safety. We are have not been given a time frame for this issue to be resolved.
1. Buy prepaid airtime
2. Buy prepaid data
3. Buy prepaid electricity.
Points can now be switched at the till point to avoid delays with network setbacks and offline issues. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply19 Aug 2019, 16:06
Official
Good day Beatrice,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Due to unforeseen technical difficulties on the mobile app the following services have been deactivated for our customers safety. We are have not been given a time frame for this issue to be resolved.
1. Buy prepaid airtime
2. Buy prepaid data
3. Buy prepaid electricity.
Points can now be switched at the till point to avoid delays with network setbacks and offline issues. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Due to unforeseen technical difficulties on the mobile app the following services have been deactivated for our customers safety. We are have not been given a time frame for this issue to be resolved.
1. Buy prepaid airtime
2. Buy prepaid data
3. Buy prepaid electricity.
Points can now be switched at the till point to avoid delays with network setbacks and offline issues. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,