AP
Adele P
1 reviews | Active since Jul 2011
31 Oct 2018, 18:25
Pnp App not working.
I have been trying to use expiring point to buy electricity on the app since Sunday.
On Sunday you could not even log on.
Keeps saying "We're temporarily unable to process transactions using Smart Shopper rands. We're sorry for the inconvenience"
Sent an email to customer care but zero response from them.
So now Pnp get to keep my points that are supposed to be a perk for choosing to shop with them?
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Replies (1)
Pick n Pay's replyOfficial
16 Nov 2018, 14:51Good day Adele,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have escalated your query to our smart shopper team to have the deducted points reallocated to your smart shopper card. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have escalated your query to our smart shopper team to have the deducted points reallocated to your smart shopper card. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Best regards,
Pick n Pay's reply16 Nov 2018, 14:51
Official
Good day Adele,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have escalated your query to our smart shopper team to have the deducted points reallocated to your smart shopper card. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have escalated your query to our smart shopper team to have the deducted points reallocated to your smart shopper card. Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Best regards,