1 reviews | Active since May 2019
PnP and the Consumer Protection Act
Last Friday (24 May) I popped down to Pick 'n Pay Welgemoed to buy an iron as our one stopped working, bought a Mellerware iron. Returned home and our domestic came to me a bit later telling me it takes her 10 minutes to iron a shirt, the iron doesn't steam well, sticks and basically it's just junk compared to our previous Defy iron.
Today (Monday 27th) my wife took it back, in its box, with the slip and asked to return it for a refund. The staff told her that it cannot be returned if it works. As far as I'm aware, the consumer protection act is here precisely for situations like this and PnP is obliged to refund me for the item due to it being unsatisfactory.
Shops like takealot would do this without any hesitation.
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team