PNP and BP Partnership is a ****!

I filled up my car at BP, pay, and swiped the smartshopper as usual. But somehow there was a system error with the smartshopper signal. I sent the slip showing the error at PNP for my points allocation, but the response I got was "we are unable to assist you as the transaction not picking up on the system". This makes me to be angry since the slip showing an error is given and if they wanted more details they should contact their partner, BP using the information on the declined smartshopper slip. Imagine it was Friday and the points should be more.