PnP again *****ing from the customer

I ordered via ASAP on 10/03/2022 (UID ***) and the money was deducted from my bank account. After delivery I checked the items and noticed I was incorrectly billed for the items (weight of the chickens). I immediately phoned Pnp ASAP and after a long conversation was told to send an email to a given address. I did that immediately and attached the photos of the weights in question. Up until today, no response have been received or any attempt to contact me has been made. I feel that a company like PnP should be looking after their customers and not *****ing their money. I have no recourse to recover my money and as such am out of pocket because of bad business practices by PnP. This is just another incident of how big companies take advantage of customers and then ignore their complain