SS
Shamiel S
1 reviews | Active since Feb 2014
24 Sept 2019, 13:23
Pnp
Hi Received an email from Pick n Pay to redeem my points or they will reclaim it. If this was given as a result of my purchases is it not dishonest of them to subtract it from my account. I felt that this is extremely disingenuous on the part of Pick n Pay.
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Pick n Pay's replyOfficial
24 Sept 2019, 13:40Hi Shamiel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis as per the T's & C's of Smart Shopper.
We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points your points immediately at the till when paying for your shopping.
For more information about smart shopper please click on the link.>> https://www.pnp.co.za/pnpstorefront/pnp/en/smart-shopper
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis as per the T's & C's of Smart Shopper.
We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points your points immediately at the till when paying for your shopping.
For more information about smart shopper please click on the link.>> https://www.pnp.co.za/pnpstorefront/pnp/en/smart-shopper
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply24 Sept 2019, 13:40
Official
Hi Shamiel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis as per the T's & C's of Smart Shopper.
We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points your points immediately at the till when paying for your shopping.
For more information about smart shopper please click on the link.>> https://www.pnp.co.za/pnpstorefront/pnp/en/smart-shopper
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis as per the T's & C's of Smart Shopper.
We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points your points immediately at the till when paying for your shopping.
For more information about smart shopper please click on the link.>> https://www.pnp.co.za/pnpstorefront/pnp/en/smart-shopper
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team