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Chriselda C

1 reviews | Active since Dec 2011

27 Dec 2019, 12:13

PnP 31193 Boksburg Hyper: No fridge delivery or feedback 5 days after cash payment

ON Sunday 22 December I paid for a fridge at Boksburg Hyper. The sales person, Thulane, told me that Monday delivery is full. They were negotiating with the delivery drivers to either deliver on Tuesday 24 or Friday 27 December. However, when I phoned early on 24 December Thulane said that delivery was confirmed for Thursday 26 December before 10 am. It is now 12.05 on Friday and this entire week no one from Boksburg Hyper even contacted me to give me any feedback on the delivery of my fridge. I regret paying R4 500 5 days ago. I think if I purchased a fridge at any other retailer I would have had a new fridge BEFORE CHRISTMAS. I just spoke to the manager of large appliances, Mr Malikgodi and he was not even aware that orders were still not delivered!

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Dec 2019, 16:04
Official
Good day  Chriselda,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team