PNP 0/10 FOR CUSTOMER SERVICE

On 17 September 2021 I purchased from PNP via the BOTTLES APP The estimated delivery time from PNP was changed to late afternoon I messaged PNP via the CHAT OPTION on the APP and asked the delivery to be re-schedule to Monday as I was leaving the office There was a very delayed response hours later (when I was home already) stating that the order was delivered This worried me as I ordered chicken and if it was dropped off with security there is no fridge in their office The next morning I drove to work again, me being off as it was a Saturday, only to find the order out the fridge in the security office I contacted the customer care line and complained to a gentleman by the name of Vuyo. He was very understanding when I explained the situation and agreed that the chatline should have responded immediately He asked that I send him an email (***) explaining the entire incident and he was to escalate it to the relevant persons I got a very empathetic call from a PNP representative ***) It was a white woman, (silly me, I didn’t get her name), stating she was from PNP and read the email I sent and the chat correspondence from the Bottles APP and agreed that I gave clear instructions about the change of delivery She said that she will refund the money for the chicken (which will take about 10 working days to reflect in my account) and as a gesture of goodwill she said that she will email me a PNP voucher for R100 I have to date received: • no refund • no voucher I am based in Florida Road, Durban, so the Musgrave Branch is most likely processing my order I have also lodged a complaint on the PNP site, no response PNP 0/10 for customer service