WH
Wil H

1 reviews | Active since Sept 2018

17 Apr 2020, 10:38

Pleased shopper

I’m one of those customers who always takes reviews seriously. When ordering online from start to end i had seen no positive review To relieve my fear. And i was also discouraged by far away available slots.

After constantly checking luckily i found a slot within 5 days then later found a slot within 3 days and changed to make sure that should my order be delayed, it could still be delivered within the initial 5 days i expected but to my great Suprise it was delivered 3 days after ordering and within the specified slot, well packed and with friendly a dawn wing delivery guy. Items delivered where the same as those previously stated on my invoice. Only 3 items where not supp****.

I hope it is not just an act of luck because my experience seem to be the complete opposite of what almost all reviewers post here.

One last thing please review your notifications/sms system as i received none to confirm the time of delivery rather a surprise but not so surprise call from the security gate.

I thank pnp for the prompt delivery and good service i received but please try make the service i received the same for everyone. We all need value for money in these tough times.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Apr 2020, 05:35
Official
Hi, Thank you for contacting Pick n Pay & your recent online order. 

We appreciate you taking the time to write to us and for sharing your experience with us. We would like to thank you for your valued feedback.
 
Kindly be advised that this has been sent through to management & the relevant store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team

Best regards,