Please up your game

I am totally loving the new look Benmore Store, but your staff at the Deli (cold meat section) really need to speed things up. They were pleasant, but they don't know the products, and then chatted whilst slicing the meats. I waited more than 10 minutes, which at lunchtime, isn't acceptable - there wasn't a queue, just one other customer & I. I had an unpleasant experience with the cashier (Fortunate), but did address this with Hilary (the supervisor) & had the assurance she would take it up.<br>