Please teach your Store Manager Cust service

Item: Pick n Pay
Rating: 2
Author: riyaad H

My wife went to the opening sale of pnp Grassy Park Today - 3 Feb 2015 and enquired by Aziz(Store Manager) regarding shelves that was completely empty, he then asked her where she was from and when she said strandfontein he asked why she drove past a Pnp to shop at his store... REALLY!!!! Is this how customers are treated??? She then asked for a rain-check to get the products when they back in stock and he said no...<br> <br> I would like this event to be investigated and please provide feedback???<br> <br> thanks

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Replies (1)

Pick n Pay's replyOfficial

04 Feb 2015, 11:31

Hello rhess24,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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Ref Number : ***

Pick n Pay's reply04 Feb 2015, 11:31

Official