PLEASE REFUND ME AND CLOSE DOWN YOUR ONLINE SERVICE

<p>Worst most pathetic service I have ever come across. lastweek wednesday I ordered groceries via the online service , I phoned on friday arond 4pm to check the status as nobody had contacted me. It is such a mission to get someone to just check on your order, I spent half an hour of my valuable time with *********** people on the phone who refused to assist me all because I was not able to provide "A USER NAME" forget the fact that i'm prividing personal details like myt ID number, adress etc. I dont know how many agents and supervisors I spoke to this weeknd trying to explain that my profle does not show me a user name, it takes my email address as a user name. eventually one person was able to assist. The delivery was meant to be made between 1-2 on saturday, I called the customer care number at 2.30 asking to speak to a supervisor, the lady refused to put me through so I had to explain the whole situation again and she still didnt bothter to assist me. at 3.30 the driver turns up explaining that they had sent another driver at 1.30 and we said he should come back in an hour. We live in a complex and neither did mine or my husbands phone ring once. Furthermore after the driver offloaded I asked him if that's everything, her said yes. after insepction I realised he did not deliver 3 items to the value of R94 and these items are not part the section that says not supp****. I phoned immediately after I realised this, what a surprise that I was again told that I could not be helped without a username and I did not mark this on the invoice. I phoned this morning in the hopes of getting assistance only to be told the same thing again that I can't be helped without a user name. How in the world am I supposed to be giving a username if my profile does not show me one???? This is supposed to be a convenient way of shopping, what a damn joke. the time and money I have wasted of such a inefficient service and the employess are really the most unhelpful I have ever come across. So now I have been ****** with my money and groceries and ofcourse I have no user name so how will I ever be assisted. Thanks for this despicable service, I will certainly never purchase anything from this useless place again. </p>